Company Overview

Launchpad Innovations is a rapidly growing AI-powered business automation platform that helps small to medium-sized businesses scale smarter, not harder. Our comprehensive platform includes 7 AI employees that automate everything from customer service and lead generation to content creation and reputation management. We're revolutionizing how businesses operate by providing enterprise-level AI capabilities at an affordable price point.

Position Summary

We are seeking a dynamic and client-focused Account Manager to join our growing team. This role is critical in ensuring our clients maximize their investment in Launchpad's AI-powered platform. You'll be responsible for the complete client journey from onboarding through ongoing success, working closely with our technical experts to deliver exceptional results and drive client retention and growth.

Key Responsibilities

Client Onboarding & Implementation

• Lead client onboarding process for new Launchpad customers, ensuring smooth transition from their previous platforms
• Develop customized 90 day plans tailored to each client's industry, size, and specific requirements
• Coordinate with GHL (GoHighLevel) experts to configure and optimize all platform features including but not limited to:
  • CRM setup and data migration
  • AI Virtual Assistant configuration
  • Conversation AI customization
  • Workflow automation development
  • Social media and content AI setup
  • Reputation management integration
  • Website visitor tracking implementation
• Facilitate seamless data migration from HubSpot and other platforms
• Deliver platform training sessions to ensure clients are proficient with all features and capabilities

Technical Collaboration & Solution Delivery

• Partner closely with GHL technical specialists to fulfill complex client requirements and custom automation needs
• Translate client business objectives into technical specifications for our development and configuration teams
• Coordinate with AI specialists to optimize each of the 7 AI employees for client-specific use cases
• Oversee integration projects with third-party tools and existing client systems
• Quality assurance testing of all implementations before client handoff

Ongoing Account Management

• Serve as primary point of contact for assigned client portfolio
• Conduct regular check-ins and success reviews to ensure clients are achieving desired outcomes
• Monitor platform usage and performance metrics to identify optimization opportunities
• Proactively identify expansion opportunities for additional features, users, or upgraded plans
• Handle escalations and resolve complex client issues in collaboration with technical support teams
• Develop and maintain strong client relationships that drive retention and referrals

Growth & Retention

• Drive account expansion by identifying opportunities for clients to leverage additional AI employees or premium features
• Present quarterly business reviews showcasing ROI, performance metrics, and growth opportunities
• Collaborate with sales team on upselling and cross-selling initiatives
• Collect and document client feedback for product development and improvement initiatives
• Maintain high client satisfaction scores and retention rates above company benchmarks

Required Qualifications

Experience & Background

• 3+ years of account management or customer success experience, preferably in SaaS or technology companies
• Proven track record of managing client relationships and driving retention/growth
• Experience with CRM platforms (GoHighLevel experience highly preferred)
• Familiarity with marketing automation and business process optimization
• Experience onboarding clients to complex software platforms

Technical Skills

• Strong understanding of AI and automation technologies and their business applications
• Proficiency with GoHighLevel platform or similar all-in-one marketing automation tools
• Basic understanding of integrations and APIs
• Comfortable with data migration and platform configurations
• Experience with project management tools and methodologies

Core Competencies

• Exceptional communication skills - both written and verbal
• Strong problem-solving abilities and analytical thinking
• Project management expertise with ability to manage multiple complex implementations simultaneously
• Client-focused mindset with passion for delivering exceptional customer experiences
• Collaborative approach to working with technical teams and specialists
• Detail-oriented with strong organizational skills
• Adaptability to work in a fast-paced, evolving technology environment

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Technology, or related field
• Experience with AI/automation platforms and understanding of AI agent capabilities
• Previous experience in digital marketing or business automation
• Certification in GoHighLevel or similar platforms
• Experience with data analysis and reporting tools
• Background in consulting or solution selling