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Jobs at The Plum Tree Group

Jr. & Experienced Digital Account Manager

Location: Chicago, IL

Department: eCommerce

Type: Full Time

Min. Experience: Mid Level


Plum Tree Group (www.plumtreegroup.net) is looking for both Junior and Experienced Account Managers (we call them Client Partners) with a passion for the Digital Marketing and Technology space.  This position is unique in that in combines both a responsibility for managing the relationship and business of each account but also to provide strategic guidance in the fields of commerce and digital marketing.  We are looking for those that have a proven track record as well as those that have proven potential.

The ideal Client Partner has demonstrated past success as a client and relationship manager in the areas of relationship-building, upselling, project management, team resource allocation, digital strategy and client management.

Must Haves

  • Positive Attitude!
  • Deeply familiar and passionate about digital marketing and technology
  • Strong problem solver who knows how to ask the right questions, build hypotheses and prove or disprove with data insights
  • Personal Accountability - Not afraid to take ownership of desired outcomes
  • Excellent communication and writing skills

Basic Requirements

  • 2 to 3 yrs demonstrated experience within the digital marketing space
  • College degree (Bachelors in Business, Marketing, or related field)
  • Demonstrated experience in consulting or client facing role
  • Proven capabilities to work within a fast-paced environment
  • Ability to work cross functionally across teams and departments

Responsibilities & Expectations

  • Leads client in strategic advisory; provides recommendations based on client business goals
  • Proven ability to manage client expectations and delivery on-time marketing excellence taking into consideration capacities of involved Marketing Team specialists
  • Exhibits professional conduct and communication at all times with clients and team
  • Leads IKM meetings (internal) and Kick-off meetings (with client and team) with efficiency and provides metrics-driven strategy/plan
  • Ability to think outside-the-box and creatively problem solve; when necessary may need to consider channels and initiatives not native to Plum Tree in order to deliver exceptional results for the client
  • Thinks proactively about the bottom line and manages client portfolios against financial goals
  • Identifies opportunities for upsell and positions these opportunities to the client in a manner that is solutions-oriented in a demeanor of partnership, not ‘sales’
  • Works effectively across all departments and service areas including technology, marketing and design teams (and other contracted parties) on project execution

○ Effectively allocates company and human resources effectively per project

  • Communicates progress to clients based on upfront established KPIs
  • Develops new processes and systems which improve strength and effectiveness of the company/team

○      Maintains accurate records of time, tasks, descriptions and projects

○      Adheres and utilizes current company processes and systems

○      Appropriate delegates tasks with leadership and a team-building mindset

  • Participates in and adds value to important engagements, networking sessions, client presentations and sales meetings when needed


Some perks

  • An exciting fast paced environment that is at the center of the technology and thought leadership of our time
  • Flexible working environment and schedule - Responsibility, Autonomy, Flexibility and Respect!
  • Health Benefits
  • A fun and dynamic team to work with
  • Salary commensurate with experience


About Plum Tree

We’re an integrated digital agency.  We help companies design, create and market new products, services and experiences in the digital channel.  Visit us at: www.plumtreegroup.net

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